Traffic management

We have a responsibility to follow all applicable health and safety laws in accordance with the Local Highway Authority's regulations. 

When your new supply connection is planned, it is likely that traffic management will be required, and in some instances a full road closure. We work with the Local Highway Authority to keep disruption to traffic and public inconvenience to a minimum.

Traffic control can often be complex particularly on busy routes and where schools or businesses may be affected. On some occasions the Local Highway Authority may require that we complete your connection outside of normal working hours. Where this is the case there will be an additional charge.

In most cases the costs associated with working in the highway will be clearly shown on your quotation. However, as these requirements are not within our control; the charges may be subject to change. Where this is the case, you will be invoiced separately for any additional items, or refunded where items are no longer required, as applicable.

Please be aware that the new connection will not be available to use until any outstanding balance has been paid.

Road closure

If your connection requires a road closure , the timescales associated with this are set by the Local Highways Authority, and the closure will take a minimum of 3 months.

Important information: This 3-month period can only commence once your quotation has been paid, and we have completed a trench inspection.

If you need the connection to be completed quickly, we advise that you begin work on your site and have it ready for inspection as soon as possible. This will minimize any further delays. 

Traffic control measures

In most cases the road will not be closed, and we will manage the flow of traffic using signage or traffic lights.

Once your quotation has been paid and we have completed a trench inspection, we will aim to complete your connection within 21 days.